FREQUENT QUESTIONS

▼WHATIS JUST-ENE?
Just-Ene is a brand of customized luxury footwear. We offer high quality women's footwear that allows the possibility of customization by the customer, trying to respond to those women who like to differentiate themselves from the rest and set their own style without sacrificing quality and design.
◄WHATDESIGNS CAN I BUY AT JUST-ENE?
You can buy any of the designs proposed by the Just-Ene Creative Team and available in our Collection section, or a custom design of your choice.
◄HOWDO I DESIGN MY JUST-ENE?
The designs are made through the 3D configurator available on the site www.just-ene.com
◄WHATMATERIALS CAN I USE FOR MY JUST-ENE?
Just-Ene offers you a menu of more than 130 materials of the best qualities from Spain and Italy. Within our menu we have top quality finishes in nappa, suede, patent leather, silk, real python skin and high quality Italian hair. You can consult our list of materials here
◄AREALL MATERIALS THE SAME?
No. Within our menu of materials you can choose Basic, Premium, Extrapremium and Luxury materials depending on their exclusivity. The materials of the Premium, Extrapremium and Luxury categories have a higher cost that will increase to the price of your shoes at the time of selection.
◄ARE THEMATERIALS ALWAYS THE SAME?
No. Within the menu of materials you will have access to trend bets that are renewed every season to satisfy the desires of those women who like to print fashion your own style without losing an ounce of your personality.
◄HOWDO I CHOOSE MY JUST-ENE SIZE?
We are aware of the problem of having a shoe that doesn't fit you, and that's why we want your shoes to fit perfectly. We focus our efforts on making sure that the sizes follow market standards. You will be able to select the size you usually wear. For the purchase of certain models, it is possible that once you have made your purchase, the Just-Ene customer service department will contact you to check the size of your Just-Ene in an easy and quick way. Likewise, if you need advice about your size you can contact us at help@just-ene.com
◄HOW LONGWILL IT TAKE TO GET MY JUST-ENE?
Whether you like the proposals of our Creative Team or if you want to give them your personal touch, your Just-Ene are made in a totally handmade way, one by one and especially for you, that is why you will receive your Just-Ene at the address you have indicated within 4 to 6 weeks from the moment you formalize your order.
◄WHATIF I NEED MY JUST-ENE FOR A SPECIAL EVENT AND WANT TO RECEIVE THEM IN ADVANCE?
If you have an event or special urgency you can contact us at orders@just-ene.com and we will do our best to try to get your shoes there when you need them.
◄HOWCAN I PAY FOR MY JUST-ENE ON YOUR WEBSITE?
Just-Ene customers can pay for their purchases by credit card or by pay-pal. If you have any questions about the payment method, please contact us at customercare@just-ene.com.
◄WHATIF MY JUST-ENE COMES TO ME WITH A DEFECT?
Just-ene subjects all its products to a demanding quality control. However, if you still notice any manufacturing defects, Just-Ene will pay for the return of your order. For more information on our return policy, please refer to the Returns section of our website.
◄CAN IGIVE AWAY SOME JUST-ENE?
Of course I do. You can surprise that person with a design created by you, or give them our gift card. If you want us to help you choose a design you can contact us at style@just-ene.com
◄HOW TODESIGN MY JUST-ENE?
We used to have a 3D configurator on our website, but we realized that we could not include designs and materials at the speed our minds create. We are also aware that it is difficult to differentiate between 4 shades of pink in suede (to give an example). And since we want to give you the best attention and believe that each of you deserves the best from us, we decided to personalize our shoes either in person or via email. All you have to do is visit us at our shop in Madrid or write to style@just-ene.com and we will tell you how to start the process.
◄CANI BUY SOME JUST-ENE WITHOUT DESIGNING THEM?
Yes, you can buy or start from the Just-Ene Creative Department's season bets available in the "Collections" section
◄CAN IFIND JUST-ENE IN STORES?
No. The sale of Just-Ene is through our website www.just-ene.com. However, Just-Ene will occasionally organize events in physical points of sale where some of our proposals will be exhibited. If you want to be informed about our presence in physical points of sale you can subscribe to our Newsletter